Jason B Zgt

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Verified Buyer
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Verified Reviewer

Cold and very late pizza

Pizza 73 - Cold and very late pizza
Hi my name is Jason, long time customer and father of three hungry boys last night. We ordered pizza from your Spruce Grove location as it is usually our first pic for pizza. From my house it's a five minute walk, the pizza was two hrs getting to us and ice cold upon arrival. My kids would not eat it unless it was microwaved. Pizza 73 failed us. Thx for listening
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Preferred solution: Full refund

User's recommendation: Pizza 73 is usually really good this is my first negative experience.

Johnnie Ruo
map-marker Calgary, Alberta

Did not receive my order.

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On December 23rd. I ordered 40 wings and jalapeño poppers. Delivery guy tried to give me pizza. I explained he had the wrong order, and expected him to return my proper order. He never returned. I complained to the company, and was told they'd either give me a $30 store credit, or a partial refund. Refund minus delivery fee and taxes. I excepted the refund, but never received my refund after 12 days. And once again. I'm getting the run around. Never again! Bloody thrives!
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User's recommendation: Don't order online!

Nitiya H

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Verified Reviewer
| map-marker Edmonton, Alberta

Disappointed plz reply

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Hello I had ordered a medium pepperoni and bacon pizza, 2 500 ml pops one was suppose to be Coke not diet , The pizza was very doughy and I am sorry to complain. But the chicken popcorn was plain when they were suppose to be hot . I love pizza 73 this time I would like money back or a new order of the same tho regular Coca-Cola , pizza pep and bacon hot sauce as base sauce , and maybe the chicken popcorn with buffulo please ? I am sorry to complain bur i can give the diet back to you the pizza and chicken kids got into theres 4 pieces and 7 chickens left but we like the spicy so if thats possible
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User's recommendation: I love pizza 73, first time I’ve been disappointed

Raelynn Vvv

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Verified Reviewer
| map-marker Edmonton, Alberta

Never got my pizza

Dont bother with pizza 73! Their system will go down and they wont bother letting you know at all. When you call finally to ask for an update they will ask you to call back in 15 mins and place order again. So hey save yourself time and choose wisely.
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User's recommendation: Dont recommend

Mar Irt
map-marker Grande Prairie, Alberta

Horrible customer service

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I placed a pickup order online. When I got my food home they had messed up one of my pizzas. I called in and the offered to replace a large half and half with a small pizza but refused to deliver it to me forcing me to go pick it up. A few minutes later they called me back and informed me I had to pack up ALL the pizza I had just brought home to feed my family and drag it back out in the cold (it was all in one box) and to the store with me to prove that they messed up. Worst customer service ever. I will never order from there again.
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User's recommendation: Don’t bother

LARRY O Erc

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Verified Reviewer
| map-marker Saint Albert, Alberta

Product issue

I ordered 2 medium pizzas from Tudor Glen shop they got the order wrong. I asked for 2 medium and got one medium and one large. On the large they was only one pepperoni slice on each slice of pizza. Giving me a ten dollar credit doesn't do it for me. I want to know what action you're going to take to see that this doesn't keep happening. I'm tempted to take this to social media to see what reaction I will get.
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Anonymous
map-marker Medicine Hat, Alberta

Bad delivery

Order left at the door to freeze without ringing the doorbell Bad service and delivery Ignorance from the driver
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Shane W Ned

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Verified Buyer
| map-marker Calgary, Alberta

Complaint

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Pizza 73 - Complaint
Delivery driver walking around in the kitchen eating food wtf is that did nobody learn from covid...
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Loss:
$41

Preferred solution: Full refund

User's recommendation: Make your own food at home

Sila Jqb

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Verified Buyer
| map-marker Edmonton, Alberta

Pizza hasn’t arrived

Pizza 73 - Pizza hasn’t arrived
I ordered pizza and it went through but when I checked to see how long its expected the store said closed so now I have no access to pizza 73.
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Cote B
map-marker Calgary, Alberta

I will get to it

The reason why I am writing this two orders have came I order one the first person came at 1:10 am with a messed up order I paid for my order before you took everything out of the bag one can of Coca-Cola was destroyed and he took two sandwiches out chicken sandwiches I mean after I paid for the order I was not impressed with the service that particular delivery because he told me that he gave my order to somebody else I paid cash or that particular order the receipt itself was destroyed from the can of Coca-Cola that was broken open.... I have waited for 2 hours for my order when I called customer service I was told that the order I placed at location close to my residence where I live which is on 82nd Street and 123rd Ave And then the other person came at 1:26 a.m. where I paid again the discounted price of $11.75 which I used debit for that one the date stamped on the receipt is 12/32/2021
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Loss:
$20

Preferred solution: Deliver product or service it's a yes for what I ordered in one sence and no for what I didn't get from the first person that came I may not order again I don't know

User's recommendation: Recommendation for future customers better deliverers who understand

Anonymous
map-marker Edmonton, Alberta

The worst customer service in the entire universe !!

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Not understanding order , misplaced order , transfer pic up location to the wrong , all this happened in just one week to me!
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Pros:
  • Bbq
Cons:
  • Regular

User's recommendation: I will never ever call pizza 73 and not recommend any one

Anonymous
map-marker Lethbridge, Alberta

Over a week now and still waiting to hear from pizza 73

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Nope I haven't heard anything back from pizza 73 its baffling to me how a well established company set up their policies for customers to get refunds or human communication other than someone tacking your order of offering you $10.00 credit for getting harassed and yelled at by an unhappy employee at your own home!!! Is by emailing comments@***3 and I think I got 2 other emails lol that's how much PIZZA 73 CARES ABOUT THE CUSTOMER THE PEOPLE THAT KEEP DOORS OPEN!!! Thanks for nothing, PIZZA 74 spread the word everyone !!!
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User's recommendation: They don’t care for the customer

Dhruv B Fmv

Order not delivered

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Pizza 73 - Order not delivered
Ordered Pizza at 23:34 for Mill woods town Centre Entrance # 1. Its about 50 mins now at 00:24 but I havent received it yet. Phone etiquette of a person who took the order didnt seem well. I have ordered from pizza 73 hundreds of time.
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Preferred solution: Deliver product or service ordered

Anonymous
map-marker Edmonton, Alberta

Another screwed up order

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Tried to order a pizza with ONLY mozzarella cheese; the delivered pizza had cheddar cheese. Called to complain, replacement pizza arrived and it too was mess; wrong crust, very very sparse toppings and certainly not the double ham/double cheese that was ordered. Called again to speak to the supervisor - got put on-hold for over 30 minutes, and then the line dropped. I guess they didn't want to talk to me, or get any future orders. I normally order once a week - this is the LAST time. Save you money DO NOT order from Pizza 73 - the people working there cannot speak or understand English, and the company deserves to go broke. Bad pizza, bad employees, bad service, bad reputation.
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Reason of review:
Not as described/ advertised
Jahi Nbm
map-marker Airdrie, Alberta

In-edible pizza 73

Lady (and I use that term loosely) on the phone was pushy and rude, rushing me through my order. Then after telling her my husband would come pick it up she mentioned the delivery charge several times. What part of "my husband will pick it up" do you not get? Then when the pizza came it was dry, had barely any toppings and 90% of it went to waste. How do you screw up a pizza that bad? The total was extremely high as well. They claim it's "2for 1" but it's not that at all! They tell you that you have to buy 2 pizzas then they charge you full price for each, what a joke!
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